Refund policy

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at nailenenailstudio@gmail.com. Please note that returns will need to be sent to the following address: 47 Hecker Street Newark, NJ 07103

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping cost will be the customers responsibility. 

You can always contact us for any return question at nailenenailstudio@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom press on nail orders cannot be returned or refunded as they are custom to you and to fit you only. If you have further questions or concerns about your custom item email nailenenailstudio@gmail.com 

Only Pre-made sets are refundable if the pre-made press on nails are returned in great shape and not used as it was shipped to you in its original packaging. Please be aware that a 10% restocking fee will be applied. All returns are to be shipped by the customer.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have in the same condition as it was sent and not used at all, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nailenenailstudio@gmail.com.